Customer Feedback

Customer Service is the responsibility of all Council staff at all levels within the organisation and includes internal and external customers. Customer service is a commitment to our customers as well as an expectation of our staff regarding the level of service they need to consistently deliver. As customer service, we aim to provide a prompt and efficient service by staff who are approachable and well informed. We will treat customers with courtesy and respect, value your privacy and treat personal information confidentially.

As part of Benalla Rural City Council's commitment to customer service, we seek ongoing feedback to measure the satisfaction of our customers. Please help us by taking a few minutes to tell us about the service that you have received so far. We thank you for your contribution.