The Victorian Government has made changes to disability parking to create an easier and fairer system for all.
The new disability parking permit scheme known as the Accessible Park Permit (APP) Scheme streamlines the application process, making it simpler and consistent across the state.
Improvements to the scheme include:
- introduction of temporary permits for 6, 12 or 24 months,
- increased permit length, from 3 years to 5 years for individuals
- introduction of a permanent disability classification, so reassessments are not required for some people’s future permit renewals,
- a new single and secure state-wide permit design that will reduce the misuse of permits,
- the inclusion of occupational therapists as assessors, in addition to GPs, and
- Double Time (green permits) and permits for organisations will continue under the new scheme.
Individual applicant – renewing or applying for a new permit
- Start your application online at accessibleparking.vic.gov.au
- You’ll receive an application reference number via SMS and email*
- Take your reference number to your GP or occupational therapist
- Your GP or occupational therapist will complete an online assessment and submit your application
- Your local council will review the application
- If your application is successful, you’ll receive your permit in the mail.
*If you cannot complete the application or renewal process online, contact the Customer Relations Team on 5760 2600 or download a PDF version of the AAP application(PDF, 686KB)
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Organisation – renewing or applying for a new permit
- Start your application online at accessibleparking.vic.gov.au
- You’ll receive an application reference number via SMS and email*
- Your local council will review the application
- If your application is successful, you’ll pick up your permit at the council.
If you cannot complete the application or renewal process online, contact the Customer Relations Team on 5760 2600 or download a PDF version of the AAP application(PDF, 119KB)
- Start your replacement application online at accessibleparking.vic.gov.au
- You’ll receive a replacement application reference number via SMS and email*
- Your local council will review the application
- If your application is successful, you’ll pick up the permit from your council.
If you cannot complete the process online, contact the Customer Relations Team on 5760 2600 or download a PDF version of the Replacement application form(PDF, 696KB)
Help is here! Find more information to common questions, application process and dispute resolution on the FAQ page.
Still need help?
If you need assistance with your application, or have questions on changes in the new APP Scheme, contact the Council's Customer Service Centre on 03 5760 2600.