Council scores well in Community Satisfaction Survey

Published on 11 August 2020

The Council has scored higher than average for overall performance for a small rural Council for the second consecutive year in the annual Community Satisfaction Survey.

The State Government coordinated survey was conducted across 62 Victorian councils in February and March of this year, including 17 in the ‘Small Rural Shire’ category.

The Council also scored well in the areas of Customer Service and Advocacy, which is lobbying on behalf of the Benalla Rural City community.

Measure	2020	2019	2018	2017	Small Rural Shires 2020
Overall Performance	57	61	54	54	56
Community Consultation and Engagement	55	56	53	53	55
Advocacy – lobbying on behalf of the community	55	56	54	55	53
Making Community Decisions	54	56	51	51	53
Sealed Local Roads	49	54	43	49	51
Customer Service	71	75	66	70	70
Overall Council Direction	51	58	54	55	50

Download the full Community Satisfaction Survey 2020(PDF, 3MB)

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Council scores well in Community Satisfaction Survey