Community satisfaction survey begins 20 January

Published on 13 January 2025

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Benalla Rural City Council advises that from 20 January to mid-March, Benalla Rural City households may receive a call from National Field Services, an independent market research agency, conducting an ongoing Community Satisfaction Survey on behalf of the Council.

What you need to know:

  • The survey aims to assess the performance of the council on various measures to identify ways to improve services for residents.
  • Interviews will be conducted with a representative sample of residents. Your feedback is highly valued.
  • All individual responses remain confidential, and only overall results are shared.

Calls will come from numbers with prefixes (03) 9977 or (03) 8230. Please note, calls will not come from mobile numbers, please do not give your personal information away to cold-callers.

If you have any queries about the survey, feel free to reach out to our Customer Service team on 03 5760 2600.

 

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