Council scores well in Community Satisfaction Survey
Published on 11 August 2020
The Council has scored higher than average for overall performance for a small rural Council for the second consecutive year in the annual Community Satisfaction Survey.
The State Government coordinated survey was conducted across 62 Victorian councils in February and March of this year, including 17 in the ‘Small Rural Shire’ category.
The Council also scored well in the areas of Customer Service and Advocacy, which is lobbying on behalf of the Benalla Rural City community.
|
Measure
|
2020
|
2019
|
2018
|
2017
|
Small
Rural
Shires
2020
|
|
Overall Performance
|
57
|
61
|
54
|
54
|
56
|
|
Community Consultation and Engagement
|
55
|
56
|
53
|
53
|
55
|
|
Advocacy – lobbying on behalf of the community
|
55
|
56
|
54
|
55
|
53
|
|
Making Community Decisions
|
54
|
56
|
51
|
51
|
53
|
|
Sealed Local Roads
|
49
|
54
|
43
|
49
|
51
|
|
Customer Service
|
71
|
75
|
66
|
70
|
70
|
|
Overall Council Direction
|
51
|
58
|
54
|
55
|
50
|
Download the full Community Satisfaction Survey 2020(PDF, 3MB)